Douglas Renovation Group (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This privacy policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to our website, invoices, quotations, contracts, and all business communications.
We are the data controller responsible for your personal data.

1. PERSONAL DATA WE COLLECT.

We may collect and process the following personal data:

Name
Address
Email address
Phone number
Details relating to enquiries, quotations, invoices, and work carried out
Payment information (where applicable)

We only collect data that is necessary for providing our services.

2. HOW WE USE YOUR PERSONAL DATA.

We use your personal data for the following lawful purposes:

To respond to enquiries and provide quotations
To carry out contracted work and services
To issue invoices and keep financial records
To communicate with you regarding your project or service
To meet legal, tax, and accounting obligations

3. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract – where data is needed to provide agreed services
Legal obligation – for tax, accounting, or regulatory purposes
Legitimate interests – to run our business effectively and communicate with customers

4. Sharing Your Data

We do not sell your personal data.
We may share your data only when necessary:

With professional advisers (e.g. accountant)
With suppliers or subcontractors where required to complete work
Where legally required by law or authorities

All third parties are expected to handle your data securely and lawfully.

5. Data Storage and Security

Your personal data is stored securely, either digitally or in paper form.
We take appropriate measures to protect your data against unauthorised access, loss, or misuse.

Access to personal data is limited to what is necessary to operate the business.

6. How Long We Keep Your Data

We keep personal data only for as long as necessary:

Customer and invoice records are typically kept for up to 6 years to comply with HMRC requirements
Enquiry data is kept only as long as needed to respond or follow up

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your data where legally permitted
Object to or restrict certain processing
Request data portability where applicable

To exercise your rights, please contact us using the details above.

8. Complaints

If you have a concern about how your data is handled, please contact us first so we can resolve it.

You also have the right to complain to the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk

9. Cookies (Website Use Only)

Our website may use cookies to help it function properly and improve user experience.

Cookies are small text files stored on your device. They help us:
Understand how visitors use our website
Ensure the website works correctly

We only use:
Essential cookies – required for the website to function
Basic analytics cookies (if applicable) – to understand website usage

We do not use cookies for advertising or tracking individuals for marketing purposes.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.

10. Changes to This Policy

We may update this privacy policy from time to time. The most recent version will always apply.